A: You should receive a message from this email address Please make sure to check your spam or junk mail in case the message was wrongly filtered by your email service.

A: None at all, all are welcome to join! We do not encourage members under the age of 18 to join without a parent’s direct consent. You can register here.

A: If you have forgotten your password, you can request a new one from the login screen and one will be sent to your registered email address.  If you are already in your account and want to change your password, you can go to your account settings in the top menu of the membership site.

A: You can change your email settings to receive which alerts you want to receive by going to your account settings from the main community page.  Once you are in the account settings the toolbar to the left will have an “Email Preference” that will allow you to change your settings.  

A: If you’re paying by credit card, it will show up on your bill under the name of AIUEOffice. You are charged after the 31st day of membership.  Billing is monthly based on the day of the month you signed up on.

A: You may cancel your membership at any time.  If you are in the first 10 days of a new billing cycle you are eligible for a refund.  To obtain a refund, you must contact as refunds are not automatic.  If you cancel your membership after the 10th day of your billing cycle, you are not eligible for a refund.

We suggest canceling as close to your billing date as possible. You can either cancel your membership in the membership site, under Membership Settings, or by reaching out to When reaching out to Support, you can request your membership to end on a specific date within your active membership period.

Yes, while we do have both fluent Japanese and English support available to community members, we can try and assist any member with their needs no matter what their primary language is.

A: There is a Q&A session in the lives call each month where you can interact with Ken directly. Many times, other people will also benefit from hearing your question answered, so we’re especially happy to hear everyone’s unique questions in this format.  We ask that you submit your questions prior to the call as there is a limited number of people who can ask questions.  Please submit questions to

Our moderators (aka, Arigato Leaders) are the concierges of the Arigato Living Community.  They facilitate engagement in the community through topic creation and group promotion.  Our moderators are the keys to growing our community.  

Yes, we are currently accepting applications for new moderators.  You can apply here to become a moderator.  

You can request to export your data in your account settings.  On the left toolbar of your account settings you will see the “Export Data” option.  Once you have clicked on this option you can submit for the data export.

Currently you can only like comments on the Main Feed. You are able to comment on Discussion Groups as they are open to everyone in the Community.

Yes, you can promote your business/course/event on the Main Feed or in a Private Group.  However, we do ask that you be mindful when posting and keep it to a minimum.  In the future we will be rolling out a specific group for promotion that will have its own guidelines for posting. Also, checkout the Discussion Group on this topic, under Discussion Groups. You may post as often as you like in this discussion.